Website Maintenance
WordPress updates tested before they go live, security and compatibility kept in check, and a real person to call. We look after sites we built and sites we didn’t.
What We Do
Software ages, plugins update and things break at bad moments. Maintenance is the work that keeps that from becoming your problem.
Get a Website Maintenance QuoteEvery website runs on software that keeps changing. WordPress core, themes and plugins each release updates on their own schedule, and security fixes arrive whether or not anyone is watching. Left alone, a site that worked perfectly at launch drifts out of date, and the first sign is often something breaking.
We have been looking after client websites in Hamilton since 2013. Updates are tested before they go on, problems are looked into when they appear, and when you need a change or a fix, you reach the small team that knows your site. We take on sites we did not build too.
Businesses and Organizations We've Worked With
What We Take Care Of
Routine updates, security and compatibility work, and support from people who know your site, whether we built it or someone else did.
Kept current and tested before they go on, so an update fixes problems instead of quietly creating new ones.
Questions and issues go to the experienced team that knows your site, not a ticket queue or a script.
Security releases for WordPress, themes and plugins are reviewed and applied as appropriate, so known weaknesses are closed rather than left open.
When an update clashes with a plugin, theme or custom feature, we find the cause and fix it. Larger repairs are quoted first.
After updates, we check that key pages, forms and features still work the way they should.
As PHP and WordPress move forward, we check your plugins, theme and custom code keep up, and flag what needs work before it breaks.
If your site has slowed down, we look at why, from heavy plugins to oversized images, and recommend practical fixes.
Text, image and document updates handled for you, within what your arrangement covers. Bigger changes are quoted separately.
What’s included depends on your maintenance arrangement. Routine updates, compatibility checks and ongoing support are the core of it. Larger content changes, extensive troubleshooting, upgrades and new functionality are quoted separately, so you always know what you are paying for.
Hosting or Maintenance?
Hosting keeps a site online. Maintenance keeps it current, secure and working. On the EB Media CMS, platform updates come with hosting; on WordPress, they are a separate service.
WordPress or EB Media CMS?The server side: where your website lives, and what keeps it up and reachable.
The website itself: the software it runs on, and the support it needs over time.
Most websites need both, and we look after both.
Older Websites
Older websites can depend on PHP versions, plugins or themes that are no longer properly supported. Sometimes a straightforward update is enough. Other times, the site needs more substantial work before it can safely run on current software.
We can review your existing website, identify maintenance and compatibility concerns, and recommend a practical way forward, whether that’s routine updates, targeted repairs or planning a future website rebuild.
Explore WordPress DevelopmentOur Work
A featured project, then six more websites for businesses, institutions and non-profits that we host and look after.
See All Our Work
A purpose-built platform for Hamilton’s housing coalition, with Canadian hosting and ongoing maintenance provided by EB Media.
View Case StudyMoving Your Maintenance to Us
Changing who maintains your website doesn’t mean rebuilding it. Here is how taking it over works.
Share your website address and what kind of support you’re looking for. Whether it’s a WordPress website, an outdated installation or a site that needs a new support team, we’ll take a look.
We’ll assess the website’s current condition, identify any obvious maintenance concerns and recommend a practical support arrangement.
Once everything is agreed, we handle the ongoing maintenance and technical support within the scope of your plan.
Already have a website? Let’s take a look.
FAQ
What is included, cost, sites built elsewhere, outdated software and content changes. If yours isn’t here, the form at the bottom of the page reaches us directly.
It depends on your maintenance arrangement, but the core is the same: WordPress core, theme and plugin updates tested before they go on, security updates, compatibility checks, and ongoing technical support from people who know your site. Content updates can be part of it too. Larger changes, extensive troubleshooting, upgrades and new functionality are quoted separately, so there are no surprises.
It depends on the platform and how much ongoing work the site needs. A small WordPress site with a handful of plugins is a different job from a large site with e-commerce or custom integrations. We review the site first and quote maintenance up front, alongside hosting if you host with us, so you know the number before anything starts.
Yes. Plenty of the sites we host came to us from somewhere else. We review the site first, tell you honestly what condition it is in and whether we can support it well, and say so if we cannot.
Yes. We start by helping you pull together access to the website, hosting and domain, then review the site and recommend a practical way forward. If some logins have been lost, we will help you work out where the accounts are held and how to regain access.
We review it first. Sometimes routine updates bring it current. Sometimes older plugins, themes or PHP versions need targeted repairs first, and sometimes a rebuild is the more sensible investment. We explain the options plainly and quote any larger work before it starts.
No. Hosting is the server side: Canadian server space, an SSL certificate, daily server backups, uptime monitoring and support. Maintenance is keeping the website itself current: WordPress core, theme and plugin updates, security updates and compatibility work. On the EB Media CMS, platform updates are part of hosting, because it is our own platform and we update it centrally. More on the server side on our web hosting page.
Small content updates can be part of a maintenance arrangement, depending on what is agreed. Larger changes, new pages and new functionality are quoted separately. If you would rather make changes yourselves, WordPress websites can be provided with administrative access, and EB Media CMS websites include access to the content areas configured for your team.
You contact us and we look into it. Fixing problems caused by routine updates is part of maintenance; larger repairs are quoted before work starts. When we host the site, daily backups mean a bad update or a broken edit is usually a rollback rather than a rebuild.
Yes. We are a small team based in Hamilton and have been building and looking after websites since 2013, for businesses and organizations in Hamilton, Ancaster, Burlington, Brantford and beyond.
Testimonials
We’ve worked with EB Media for over five years and they’ve built multiple websites for our organization. They’ve also made it easy for our staff to manage updates internally, which has been incredibly valuable.
I’ve been working with Erik and the EB Media team for several years and have always had a very positive experience. They are incredibly responsive to our needs, knowledgeable about the products and services they offer, and generous with their time and support.
EB Media helped us successfully launch a new groups calendar on our website — a tight timeline with high expectations. Their expertise and problem-solving approach ensured the solution met our needs, and they were quick to troubleshoot any issues after launch.
The platform EB Media built allows us to easily manage projects and share updates with our community — exactly what we needed.
Erik and his team know how to deliver a clean, easy to use, professional site on time and on budget. The crew at EB Media are easy to get along with and quick to respond to any questions or concerns.
The team at EB Media created a beautiful and functional new site for Mission Services. They were quick to respond to our needs, and offered a great amount of flexibility.
